Coverage and limitations
What a MyStolenWatch search checks
A search compares your brand and serial number with loss and theft records held in MyStolenWatch. It is one part of a purchase check, not a certificate of authenticity or legal ownership.
Where records come from
The reporting form collects the reporter’s contact details, location, incident date, loss or theft type, brand and serial number. It also asks for an incident document. The usefulness of a record depends on the information submitted; a document upload alone does not establish that a claim is valid.
How matching works
The search filters stored reports by the brand text and the serial number supplied. Serial numbers must match the stored value. Check every letter and digit: a model reference, missing character or differently entered identifier can change the result. A search error is not a no-match result.
Report verification
A database entry is a reported claim. Do not assume that every report has been independently verified, that its reporter has proved legal ownership, or that all police and insurer records are included. Ask support about a specific record before relying on it in a transaction.
Coverage limits
Only records available in MyStolenWatch at the time of a search can be returned. Unreported incidents, incomplete submissions and delayed updates can produce no match. We do not promise exhaustive coverage for any brand or country, or access to manufacturers’ private records.
If you find a match
Pause the transaction. Save the listing, the details searched and the date. Contact support to clarify the record, and use the relevant police or marketplace reporting channel where appropriate. A matching identifier alone does not settle a dispute over a particular physical watch.
If there is no match
Recheck the brand and serial number against the watch and documents. Continue checking the seller, purchase history and authenticity separately. A later report may change the result, so keep the date and inputs with your transaction records.